Last updated: 22.1.2025

At Gravestoneshop.com, we aim to provide reliable and efficient delivery of our memorial accessories. Below are the details of our shipping process for these products.

Shipping Method

All memorial accessories (e.g., lanterns, vases, status, crosses, roses, letters..) are shipped using GLS for fast and secure delivery.

Shipping Costs

• Free Shipping: For orders over €100, shipping is free.
• Standard Shipping Fee: For orders under €100, a flat-rate shipping fee applies.

Delivery Time

• Orders are typically processed within 1-3 business days.
• Once shipped, delivery within Europe usually takes 3-7 business days, depending on your location.

Caggiati Products:
Please note that Caggiati products are in stock at our supplier. If we have the product in stock at our warehouse, it will be shipped within 1-3 business days. However, if the product is not currently in our stock, delivery may take longer due to supplier availability, with an estimated delivery time ranging from 2 to 4 weeks.

Before placing an order, we kindly ask you to contact us to confirm whether the product is available in our warehouse. If you are comfortable with the extended delivery time of 2 to 4 weeks, you may proceed with your order. Thank you for your understanding and patience as we strive to deliver high-quality products in the most efficient manner possible.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email to monitor your shipment’s progress.

Delivery Areas

We currently deliver memorial accessories to all European countries.

Damaged or Lost Packages

If your package arrives damaged or goes missing during transit, please contact us at [Insert Email Address] within 7 days of delivery with your order number and photos of the issue.

If you have any questions or special requests regarding the shipping of memorial accessories, feel free to contact us at:

• Email: [Insert Email Address]
• Phone: [Insert Phone Number]

Thank you for choosing Gravestoneshop for your memorial needs.

Last updated: 22.1.2025

Thank you for shopping at Gravestone We strive to ensure that you are fully satisfied with your purchase. However, if for any reason you are not completely satisfied, please review our policy below for returns and refunds.

Returns

• Eligibility for Returns:

  • Items must be unused, undamaged, and in the same condition as received.
  • Returns must include the original packaging and proof of purchase (invoice).

• Return Window:

  • You have 30 days from the date of delivery to request a return.

• Non-Returnable Items:

  • Customized or engraved gravestones, plaques, and accessories.
  • Items damaged due to improper use or installation by the customer.

• Return Process:

  • Contact us at [Insert Email Address] to initiate a return.
  • Provide your order number and details of the issue.
  • Once approved, ship the item to the address provided in our response.

• Return Shipping Costs:

  • The customer is responsible for the return shipping costs unless the item was defective or incorrect upon delivery.

Refunds

• Refund Processing:

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed within 7-14 business days and automatically applied to your original payment method.

• Partial Refunds:

  • Items returned in a condition different from their original state (e.g., missing parts or damaged) may qualify for a partial refund at our discretion.

• Non-Refundable Costs:

  • Shipping fees for the original order are non-refundable unless the return is due to our error.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of delivery at [Insert Email Address] with:

• Photos of the damaged item and packaging.
• Your order number.
  We will arrange a replacement or a full refund at no additional cost to you.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product, contact us at [Insert Email Address].

For additional questions about our Return & Refund Policy, feel free to reach out to us at:

• Email: [Insert Email Address]
• Phone: [Insert Phone Number]

Thank you for choosing Gravestone