Last updated: 22.1.2025Thank you for shopping at Gravestone. We strive to ensure that you are fully satisfied with your purchase. However, if for any reason you are not completely satisfied, please review our policy below for returns and refunds.ReturnsEligibility for Returns:
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- Items must be unused, undamaged, and in the same condition as received.
- Returns must include the original packaging and proof of purchase (invoice).
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Return Window:
- You have 30 days from the date of delivery to request a return.
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Non-Returnable Items:
- Customized or engraved gravestones, plaques, and accessories.
- Items damaged due to improper use or installation by the customer.
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Return Process:
- Contact us at [Insert Email Address] to initiate a return.
- Provide your order number and details of the issue.
- Once approved, ship the item to the address provided in our response.
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Return Shipping Costs:
- The customer is responsible for the return shipping costs unless the item was defective or incorrect upon delivery.
Refunds
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Refund Processing:
- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 7-14 business days and automatically applied to your original payment method.
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Partial Refunds:
- Items returned in a condition different from their original state (e.g., missing parts or damaged) may qualify for a partial refund at our discretion.
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Non-Refundable Costs:
- Shipping fees for the original order are non-refundable unless the return is due to our error.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 7 days of delivery at [Insert Email Address] with:
- Photos of the damaged item and packaging.
- Your order number.
We will arrange a replacement or a full refund at no additional cost to you.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange a product, contact us at [Insert Email Address].
For additional questions about our Return & Refund Policy, feel free to reach out to us at:
- Email: [Insert Email Address]
- Phone: [Insert Phone Number]
Thank you for choosing Gravestone.
